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Information
  • Information services
  • Amenities
  • Transport and parking
  • Grounds maps
  • Prohibited items
  • Gate opening times
  • Illegal gambling and match fixing

  • Information services

    Call +61 3 9914 4677

    Use the hashtag #AOSOS on Twitter and follow us @AustralianOpen
    If you are at Melbourne Park, roaming information staff are on site daily to help patrons with any questions. Information booths are located at the City Entrance, Rod Laver Arena forecourt, Rod Laver Arena eastern concourse and at Federation Square.

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    Amenities

    Toilets
    There are a number of toilet facilities available around the precinct. These are marked on the Site Map (see Maps).

    Baby change facilities
    Baby change facilities are available within the male and female toilets, which are located on the western and eastern sides of Rod Laver Arena near doors 5, 6, 15 and 16.

    Cloakroom
    A cloaking service is provided free of charge outside the venue in the Rod Laver Arena Forecourt. Once inside the venue, cloaking may also be found at the Information Desks within Rod Laver Arena and Hisense Arena concourses.

    EFTPOS/ATMs
    ATMs are located around the site, including within Rod Laver and Hisense Arena concourses. EFTPOS will be available at all official Australian Open merchandise shops and key retail and food outlets.

    First Aid
    There are several first aid stations available around the Melbourne Park precinct. These are marked on the Site Map (see Maps).

    Lost and found
    Lost and found is located at the Information Desk on the Rod Laver Arena concourse level.

    Lost children
    Go to the Information Desk at Rod Laver Arena (near door 20) or at the Information Desk at Hisense Arena (Olympic Boulevard foyer).

    Pass outs
    To gain re-entry after leaving and returning to the venue during a session, patrons must ensure they scan their ticket out at the exits.

    Prams and strollers
    Prams and strollers are not permitted in seating areas. Outside cloaking facilities can be utilised free of charge. There is also limited storage at the Hisense Arena Information Desk for the cloaking of prams while Hisense Arena remains open.

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    Transport and parking

    Trams
    All Australian Open ticket-holders are able to enjoy a free tram shuttle service operating on route 70 from the CBD to Rod Laver Arena and Hisense Arena. The service operates until one hour after the end of play.

    Trains
    Richmond, Flinders Street and Jolimont stations are within easy walking distance to Melbourne Park. Access to the venue from Flinders Street is via the signed pedestrian route through Federation Square and Birrarung Marr, along the Yarra River. Please note: the last train services depart Finders Street Station from approximately 12:00 midnight during the week and approximately 1:00 am on Saturday and Sunday mornings.

    Nightrider bus service
    Buses run every 30 minutes between 1:30 and 4:30 am on Saturday mornings, and 1:30 and 5:30 am on Sunday mornings, with additional services on some routes.

    Taxis
    A taxi rank is located on the north side of Olympic Boulevard, adjacent to Grand Slam Oval.

    Pick up/drop off points for public and hire cars
    Pick up and drop off points are located in designated areas on the north side of Olympic Boulevard. A time limit applies and will be enforced.

    Pick up/drop off points for people with a disability or special needs
    A pick up and drop off zone is located on Olympic Boulevard out the front of Hisense Arena. Please note there is an access lift located at the front forecourt entrance of Rod Laver Arena, which provides access to the concourse level.

    Parking
    Public parking is located (subject to availability) at Yarra Park via Gate 3 for day and night sessions and Gate 5 for day sessions only. Gate 7 is for pre-purchased corporate and staff parking only. Parking is also available in and around Melbourne CBD.

    Journey planner
    To plan your trip to Melbourne Park visit: http://ptv.vic.gov.au/ provided by Public Transport Victoria.

    PTV Hub for public transport information
    For information about travelling around Melbourne and to Melbourne Park for the tennis, visit a pop up PTV Hub located in the Melbourne Visitor Centre at Federation Square.

    Public Transport Victoria, in partnership with City of Melbourne, will operate the pop up PTV Hub every day between 9am and 6pm for the duration of the Australian Open.

    You can also visit the PTV Hub at Southern Cross Station for information about travelling on the public transport network as well as access a range of ticketing services including buying and topping up your myki. The PTV Hub at Southern Cross Station is open 7am to 7pm Monday to Friday and 9am to 6pm Saturday and Sunday.

    For train, tram or bus details call Public Transport Victoria on 1800 800 007 or visit http://ptv.vic.gov.au/.

    Grounds Maps

    Australian Open Map

    View all event maps

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    Prohibited items

    For the comfort and safety of patrons and players, and/or pursuant to the Major Events (Crowd Management) Act 2003 (‘Act’), the following items are NOT allowed into Melbourne Park:

    • alcohol
    • animals except service animals (eg. seeing eye dogs)
    • any item that could be used as a weapon
    • beach balls and other inflatable devices
    • audio recorders
    • bicycles, scooters, skateboards and roller-blades/skates
    • camera tripods, monopods, telephoto camera lenses with a focal length capacity greater than 200mm
    • video cameras and handy-cams
    • drink and food cans
    • chairs and stools
    • eskies and hampers
    • fireworks
    • frisbees
    • helium balloons
    • glass (including bottles)
    • large containers in excess of 1.5 litres
    • flags, banners or signs larger than 1.2m wide or with handles longer than 50cm in length
    • musical instruments and/or amplification equipment
    • unauthorised advertising or marketing material or flyers
    • laser pointers, distress signals, whistles or loud hailers
    • dangerous goods and any other item prohibited by legislation

    Note: Prams and strollers are not permitted in seating areas.

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    Gate opening times

      10:00 am for day sessions Monday 14 January to Thursday 24 January

      5:00 pm for night sessions Monday 14 January to Thursday 24 January

      2:00 pm for twilight session Friday 25 January

      12:00 pm for twilight session Saturday 26 January

      3:00 pm for twilight session Sunday 27 January

    For direct access to Grand Slam Oval and its entertainment attraction, try the Hisense Arena entrance, which enables all ticket holders entry into Melbourne Park. The Hisense Arena entrance is open for the entire two weeks of the event. Alternatively, use the Rod Laver Arena forecourt or city entrances.

    Illegal gambling and match fixing

    Tennis Australia has a zero tolerance policy on illegal gambling, match-fixing and the communication of sensitive information that may affect the outcome of a match, and will investigate all reported instances.

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